Terms & Conditions

1. Company Information

Rose Supplements is operated by:

• Legal entity: Rose Supplements Bv. 

• Registered address: Koningstraat 38, Zandvoort 

• Chamber of Commerce (KVK): 89844556

• VAT number: NL89844556B01

• Email: info@rosesupplements.com

2. Applicability

These Terms & Conditions apply to all offers, orders, and agreements made through our website. By placing an order, you confirm you are at least 18 years old.

3. Product Nature & Disclaimer

All Rose products are classified as food supplements under EU law.

• They are not medicinal products

• They are not intended to diagnose, treat, cure, or prevent disease

• They should be used as part of a balanced diet and healthy lifestyle

This follows requirements set by the European Commission.

4. Usage & Safety

You are responsible for using products correctly.

• Do not exceed the recommended daily dosage

• Not suitable as a replacement for a varied diet

• Keep out of reach of children

Consult a healthcare professional before use if you:

• Are pregnant or breastfeeding

• Take medication

• Have a medical condition

5. Product Information & limitations

We aim for accurate and compliant product descriptions.

However:

• Results may vary per individual

• We do not guarantee specific outcomes

• Information on the website is not medical advice

6. Orders & Agreement

An agreement is concluded when you receive an order confirmation email.

We reserve the right to cancel or refuse orders in cases such as:

• Pricing errors

• Stock issues

• Suspected misuse (e.g. bulk resale)

7. Pricing & Payment

• All prices include VAT (unless stated otherwise)

• Shipping costs are shown before checkout

• Payment must be completed before shipment

8. Delivery

• Orders are shipped to the address provided by the customer

• Delivery timelines are indicative

• Orders will be delivered within 30 days unless otherwise agreed

If we fail to deliver within this period, you may cancel the agreement.

9. Right of Withdrawal (Returns)

You have the right to withdraw from your purchase within 14 days of receiving the product.

However, due to product safety regulations, products must be returned unopened, unused, and in original packaging

10. Returns & Refunds

• Products must be returned unopened, unused, and in original packaging

• Refunds are processed within 14 days after receiving the return

• We may withhold the refund until the product is received

11. Product Safety & Conformity

Our products comply with applicable EU food safety standards.

You are entitled to a product that:

• Matches its description

• Is safe under normal use

• Meets reasonable quality expectations

If something is wrong, contact us immediately.

12. Liability

To the extent permitted by law, Rose Supplements is not liable for:

• Improper or excessive use of products

• Failure to follow instructions or warnings

• Indirect damages

13. Intellectual Property

All website content (branding, text, visuals) is owned by Rose Supplements and may not be used without permission.

14. Privacy & Data Protection

We process personal data in accordance with GDPR and our Privacy Policy.

15. Complaints & Disputes

Complaints can be submitted via: info@rosesupplements.com

We aim to respond within 14 days.

All agreements are governed by Dutch law.

Consumers in the EU may also use the Online Dispute Resolution platform provided by the European Commission.

16. Changes to Terms

We reserve the right to update these Terms & Conditions.
Updated terms apply only to future orders.